Privacy Policy
Last updated: January 12, 2026
Data Controller Information
Company: Wren
Address: 84 George Street, Oxford OX1 2BQ, United Kingdom
Email: info@domain.com
Phone: +44 1865 7394 128
Our Commitment to Your Privacy
At Wren, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all personal data we collect through our website and in the course of providing our cleaning services.
What Personal Data We Collect
Information You Provide Directly
When you contact us or use our services, we may collect the following information:
- Name and contact details (email address, phone number, postal address)
- Service preferences and requirements
- Property information relevant to cleaning services
- Communication preferences
- Payment information (processed securely through third-party payment providers)
- Any other information you choose to provide when contacting us
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, time spent on pages, click patterns)
- Location data (approximate location based on IP address)
- Cookies and similar tracking technologies (see our Cookie Policy for details)
Legal Basis for Processing
We process your personal data based on one or more of the following legal bases:
- Contract Performance: Processing necessary to provide our cleaning services
- Legitimate Interest: Processing necessary for our business operations and improvements
- Legal Obligation: Processing required by law (such as accounting requirements)
- Consent: Where you have given explicit consent for specific processing activities
How We Use Your Personal Data
We use your personal information for the following purposes:
Service Delivery
To provide, maintain, and improve our cleaning services, including scheduling appointments, managing bookings, and coordinating with our cleaning staff.
Communication
To respond to your inquiries, provide customer support, send service updates, and communicate important information about our services.
Marketing
To send you promotional materials about our services (only if you have consented to receive marketing communications). You can opt out at any time.
Website Improvement
To analyze how our website is used, identify areas for improvement, and enhance user experience through analytics and performance monitoring.
Legal Compliance
To comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the safety of our users and staff.
Data Sharing and Third Parties
We may share your personal information with the following categories of third parties:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting business, and serving our customers. These providers include payment processors, website hosting services, and analytics providers. They are contractually obligated to protect your data and use it only for the purposes we specify.
Analytics Services
We use analytics services to understand how visitors interact with our website. These services may collect information about your device, browsing behavior, and interactions with our site.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
Encryption
We use SSL/TLS encryption to protect data transmitted between your browser and our servers.
Access Controls
Access to personal data is restricted to authorized personnel who need it to perform their job functions.
Secure Storage
Personal data is stored on secure servers with regular backups and protection against unauthorized access.
Regular Monitoring
We monitor our systems for potential vulnerabilities and security breaches.
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by UK GDPR.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.
Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request copies of your personal data.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.
Right to Object
You have the right to object to processing of your personal data where we rely on legitimate interest as the legal basis.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month. If your request is particularly complex, we may extend this period by two additional months, and we will inform you if this is the case.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:
Email: info@domain.com
Phone: +44 1865 7394 128
Address: 84 George Street, Oxford OX1 2BQ, United Kingdom
Right to Lodge a Complaint
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit ico.org.uk for more information.