Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes and in accordance with these terms
• Not engage in any conduct that restricts or inhibits anyone's use or enjoyment of our services
• Not attempt to gain unauthorized access to any portion of our website or services
• Not use our services in any manner that could damage, disable, or impair our systems

2. Service Access Requirements

To access our cleaning services, you must:

• Be at least 18 years of age or have parental consent
• Provide accurate contact and property information
• Ensure safe and reasonable access to the property requiring cleaning
• Inform us of any special requirements or hazards at the property
• Comply with any reasonable requests from our cleaning staff

3. Prohibited Uses

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any harmful or malicious code
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm our staff or other users
• Impersonate any person or entity

4. Fair Usage Guidelines

Our services are provided with the expectation of fair and reasonable use. This includes:

• Providing reasonable notice for cancellations or rescheduling
• Maintaining a safe and accessible work environment for our cleaners
• Respecting the time and expertise of our cleaning staff
• Being available for communication regarding service arrangements

5. Service Bookings

When booking our cleaning services:

• All bookings are subject to availability and confirmation
• You must provide accurate information about your property and requirements
• Booking confirmations will be sent via email or phone
• You are responsible for ensuring access to the property at the scheduled time
• We reserve the right to refuse or cancel bookings in certain circumstances

6. Cancellation and Rescheduling

Our cancellation policy:

• Cancellations must be made at least 24 hours before the scheduled service
• Late cancellations or no-shows may incur a cancellation fee
• Rescheduling requests should be made as early as possible
• We will make reasonable efforts to accommodate rescheduling requests
• We may need to cancel or reschedule due to unforeseen circumstances

7. Payment Terms

Payment for our services:

• Payment is due upon completion of the service unless otherwise agreed
• We accept various payment methods as specified during booking
• Prices are quoted in British Pounds (£) and include applicable taxes
• Payment must be made in full before any additional services can be scheduled
• We reserve the right to update our pricing with reasonable notice

8. Account Security

If you create an account with us:

• You are responsible for maintaining the confidentiality of your account information
• You must notify us immediately of any unauthorized use of your account
• We are not liable for any loss or damage arising from unauthorized account access
• You may not share or transfer your account to another person

9. Service Uptime and Availability

Regarding our service availability:

• We strive to provide consistent and reliable cleaning services
• Our website may occasionally be unavailable for maintenance or updates
• Service availability is subject to cleaner availability and scheduling
• We cannot guarantee service availability at all times or in all areas
• Weather conditions or emergencies may affect service delivery

10. Geographic Restrictions

Our services are currently available:

• Primarily in Oxford and surrounding areas
• Service areas may be expanded or restricted based on operational considerations
• We reserve the right to decline service requests outside our normal service area
• Travel fees may apply for locations outside our standard service area

11. Service Modifications and Updates

We reserve the right to:

• Modify, suspend, or discontinue any aspect of our services at any time
• Update our service offerings, prices, and policies with reasonable notice
• Improve or change our service procedures and standards
• Introduce new services or features as our business evolves

12. Content Ownership

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Wren or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

13. License to Use

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• View and download content for your own use in connection with our services
• Print individual pages from our website for your personal reference

You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from our website without our prior written permission.

14. Trademarks

The Wren name, logo, and all related names, logos, and slogans are trademarks of Wren. You may not use these trademarks without our prior written permission. Other trademarks, names, and logos on this website are the property of their respective owners.